There has been a data breach at audiology services provider Bloom Hearing Specialists, where confidential information of current and former patients and staff has been exposed due to a ransomware attack. The breach occurred on July 5, but customers were only notified about it on August 22. The company, which operates clinics under various brands, has not provided much information about the attack besides the initial notification.
Customers are advised to contact ID Care, a charity offering identity and cyber support services, for guidance. The stolen data includes personal information such as names, addresses, phone numbers, health records, insurance details, and financial information. The breach not only affects current customers but also former and prospective clients.
Bloom Hearing has taken steps to secure its systems and is working to identify the extent of the data breach. The company has informed relevant authorities in Australia and New Zealand about the incident. Customers have expressed concerns about the delay in notification and the potential risk of phishing attacks during this time.
Support services are available for those affected by the breach, including mental health support lines. The company also operates under other brand names like TotalCare Hearing and YP Audiology. More information will be provided as the investigation progresses.
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