Ticketmaster has disclosed a recent data breach that may have compromised customers’ personal information, including credit card details.
In an email sent to affected customers on July 9, the company stated that the breach occurred between April 2 and May 18.
“Ticketmaster recently became aware that an unauthorized third party accessed information from a cloud database hosted by a third-party data services provider,” the email explained.
The compromised personal information may have included names, basic contact details, and payment card information such as encrypted credit or debit card numbers and expiration dates.
Customers are advised to monitor their accounts for any suspicious activity and are encouraged to check their individual credit reports. Ticketmaster is offering free identity monitoring through TransUnion to affected customers.
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“To further safeguard your identity, we are providing identity monitoring services through TransUnion of Canada, Inc. at no charge,” Ticketmaster assured customers.
TransUnion will monitor for any signs that customers’ personal data has been leaked to the dark web, where cybercriminals sometimes sell such information.
“Following a thorough investigation with cybersecurity experts and authorities, we have confirmed no further unauthorized activity,” Ticketmaster stated, noting that the affected database contained information on customers from Canada, the United States, and Mexico.
Ticketmaster has implemented technical and administrative changes in response to the breach, such as resetting passwords for accounts linked to the compromised cloud database, reviewing access permissions, and enhancing alerting systems. The company is also collaborating with U.S. law enforcement agencies.
